Terms and Conditions for Kentishtown Storage Services

These Terms and Conditions set out the basis on which Kentishtown Storage provides storage services to customers in the United Kingdom. By making a booking, using a storage unit, or allowing goods to remain on the premises, you agree to comply with these storage terms and conditions in full. If you do not accept any part of these terms, you should not proceed with the booking or enter into a storage agreement with us.

In these service terms, references to “we”, “us”, and “our” mean Kentishtown Storage, and references to “you” or “your” mean the customer, account holder, or any authorised person acting on the customer’s behalf. The agreement covers the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the law that applies to the contract. These storage service terms are intended to be clear, fair, and practical for all parties.

The storage agreement begins once a booking has been accepted by us and the first payment, where required, has been received and cleared. From that point, the customer is responsible for the unit, the goods stored, and compliance with all applicable rules. The following sections explain the main conditions that apply to the Kentishtown storage service.

1. Booking Process

To make a booking, you must provide accurate and complete information, including your name, address, contact details, and any identification we reasonably request. We may decline or delay a booking if we cannot verify your details, if the requested unit is unavailable, or if we reasonably believe the storage arrangement would not be suitable. A storage unit is not reserved until we confirm the booking.

When selecting a unit, you should ensure that the size, access arrangements, and duration are appropriate for your needs. Any description of unit size is for guidance only and may vary slightly. You are responsible for assessing whether your items will fit safely and whether any special handling, packaging, or insurance is required. We may provide a quote based on the information you supply, but that quote may change if your circumstances or usage change before the booking starts.

Booking confirmation may be provided electronically and forms part of the agreement. You must check all booking details carefully and notify us promptly if anything is inaccurate. If you make a booking on behalf of another person or business, you warrant that you have authority to do so and that the person or business will comply with these storage terms.

We may require you to sign additional documentation before access to the unit is granted, including an inventory declaration, identity verification, or a declaration about restricted goods. Entry may be refused if the required documents are incomplete, false, or inconsistent with the booking information. If you fail to take occupation of the unit within a reasonable time after the start date, we may treat the booking as cancelled and apply the relevant charges set out below.

2. Payments and Charges

All charges must be paid in accordance with the rates and billing cycle stated in your booking confirmation or invoice. Unless we agree otherwise in writing, payment is due in advance and must be made by the method we specify. You are responsible for ensuring that payments are received on time, including any renewal charges, deposits, or additional fees arising from late payment, overstays, lock changes, administration tasks, or exceptional use of the facility.

If a payment is declined, reversed, delayed, or not received by the due date, we may suspend access to the unit, charge reasonable interest or administrative fees where permitted by law, and take steps to recover outstanding amounts. Any storage unit left unpaid may be subject to our rights of lien or sale to the extent permitted by law and by the contract. We will normally give notice before taking enforcement action, but you remain liable for the full debt, any costs of recovery, and any shortfall after sale.

Prices may change from time to time, including at renewal or after the end of any introductory period. Where a change applies to an ongoing agreement, we will give reasonable notice before the new rate takes effect. Unless stated otherwise, quoted prices do not include insurance, specialist handling, packaging supplies, or third-party services. VAT and other taxes will be charged where applicable.

3. Cancellations and Ending the Agreement

You may cancel your booking before the storage start date by giving notice in the manner we specify. If cancellation occurs before the agreement begins, any refund will depend on the timing of the cancellation, any administration work already undertaken, and any non-refundable fees clearly stated at the time of booking. If you cancel after the storage term has started, you remain responsible for charges up to the effective end date and for any minimum notice period stated in your booking confirmation.

We may cancel or suspend the agreement immediately if you commit a serious breach of these terms, fail to pay sums due, provide false information, or store prohibited goods. We may also end the agreement if the unit becomes unavailable due to events beyond our reasonable control, provided we give reasonable notice where practicable. On termination, you must remove all goods, return any access devices, and leave the unit in a clean and undamaged condition.

If goods are not collected by the termination date, we may continue to charge storage fees and may exercise any legal rights available to us in respect of abandoned items. We will usually attempt to contact you using the details provided, but it is your responsibility to keep your contact information up to date. Termination does not affect rights or obligations that have already arisen, including unpaid charges, indemnities, or liabilities.

4. Liability and Insurance

We will use reasonable care and skill in providing the storage service, but storage involves inherent risk. To the maximum extent permitted by law, we are not liable for loss or damage to goods caused by matters outside our reasonable control, including deterioration, inherent vice, moisture, condensation, vermin, mould, infestation, poor packaging, unsuitable containers, acts of third parties, or your failure to comply with these terms. You remain responsible for ensuring that all goods are properly packed, labelled, and suitable for self-storage.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. Subject to that, our total liability for any claim relating to the storage service shall be limited to the amount you paid for the affected storage period, or such other limit as may be stated in your booking confirmation, except where mandatory law requires a different approach.

You are strongly advised to arrange adequate insurance for the full replacement value of your goods. Any insurance provided by us, if available, will be subject to separate terms, exclusions, and claim conditions. It is your responsibility to notify us immediately of any incident, suspected loss, or damage and to take reasonable steps to minimise further loss.

5. Waste Regulations and Prohibited Items

Customers must not use the storage facility for waste disposal. The unit and surrounding areas must not be used to dump unwanted items, hazardous waste, or materials that require specialist disposal. You are responsible for removing all items you no longer wish to keep and for disposing of them lawfully through appropriate waste channels. Any rubbish left in or around a unit may be cleared by us at your expense.

Prohibited goods include, without limitation, hazardous chemicals, flammable liquids, explosives, firearms, illegal drugs, stolen property, perishable food, live animals, medical waste, asbestos, contaminated materials, and any item whose possession or storage would breach applicable law. You must not store items that emit odours, leak fluids, attract pests, or create a risk to health, safety, or the environment. We may inspect the unit where we reasonably suspect a breach, subject to any legal requirements on access and notice.

If we discover waste, banned items, or materials that present a safety or environmental risk, we may take immediate steps to remove, isolate, report, or dispose of them. You will be liable for all associated costs, including cleaning, removal, specialist disposal, legal advice, and any fines or penalties arising from your breach. You may also be liable for damage caused to the premises, other customers’ goods, or third parties.

Customers must comply with all applicable UK waste and environmental laws, including duties relating to controlled waste, transfer of materials, and lawful disposal. You must not abandon items at the premises or place waste in bins not designated for your use. Where we reasonably believe items are abandoned, dangerous, or unlawful, we may treat them as waste or as abandoned goods in accordance with our rights and any applicable procedure.

6. Access, Use of the Unit, and Customer Responsibilities

You must use the unit only for storage and only for lawful purposes. The unit must not be used as a workshop, retail space, living accommodation, or for any activity that creates excessive noise, nuisance, contamination, or damage. You are responsible for keeping the unit locked, secure, and properly closed whenever it is not in use. Any access device, key, or code issued to you must be kept confidential and must not be shared with unauthorised persons.

You must ensure that your goods are arranged safely within the unit and that nothing is stored in a way that blocks access, obstructs ventilation, or interferes with the structure or operation of the facility. If any item is likely to be affected by temperature, humidity, or dust, you must take suitable precautions. We are not responsible for checking whether your chosen packing or storage methods are appropriate.

You must promptly report any damage, theft, suspected unauthorised access, or other incident affecting the unit or the premises. You must also inform us if your contact details change, if ownership of the goods changes, or if any legal claim is made against the stored items. Failure to provide accurate information may affect our ability to contact you and may reduce or remove any remedy available to you.