Storage Kentish Town Service Terms and Conditions
These Terms and Conditions govern the provision of storage and related removal services by Storage Kentish Town to you as a customer. By making a booking, using our storage facilities, or instructing us to carry out any removal or associated service, you agree to be bound by these Terms and Conditions.
These terms are intended to apply to both private individuals and business customers unless expressly stated otherwise. Additional written agreements, if any, that have been signed by both parties will take precedence over these general terms to the extent of any direct conflict.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or receives storage or removal services from Storage Kentish Town.
Services means storage, removal, packing, handling, loading, unloading, transport, and any related or ancillary services provided by Storage Kentish Town.
Storage Facility means any premises or units provided by Storage Kentish Town for the storage of goods.
Goods means the items and property that you deliver into our care for storage, removal, or handling.
Contract means the agreement between Storage Kentish Town and the Customer for the provision of Services, comprising these Terms and Conditions and any written quotation or confirmation issued by us.
2. Booking Process
All Services must be booked in advance. Bookings may be made by completing our booking form, accepting a written quotation or by any other method that we confirm to you as acceptable. Your booking request constitutes an offer to purchase our Services in accordance with these Terms and Conditions.
A Contract is formed only when we confirm acceptance of your booking in writing or when we begin to provide the Services, whichever occurs first. We reserve the right to refuse or decline any booking request at our discretion, including where we consider the Goods unsuitable for our Services or where we do not have adequate capacity.
You must provide accurate and complete information when making a booking, including the nature and approximate quantity or volume of Goods, the collection and delivery addresses if applicable, access details, and any special requirements or restrictions. We rely on the information you provide to plan our resources and to prepare our quotation.
If the information you provide is inaccurate or incomplete, we may revise our quotation, apply additional charges, or refuse to carry out all or part of the Services. Any changes to your booking, including changes to dates, times, locations, or scope of work, are subject to our approval and may result in additional charges.
3. Quotations and Prices
Any quotation provided by Storage Kentish Town is based on the information supplied by the Customer at the time of the enquiry. Quotations are normally valid for a limited period, which will be stated in the quotation. After the expiry of that period, we may revise our prices.
Quotations may be given on a fixed price or an estimate basis. Where a quotation is stated to be an estimate, the final charges will be based on the actual work carried out, time taken, and resources used. We will endeavour to inform you if we become aware that the actual charges are likely to exceed the estimate.
Unless expressly stated otherwise, prices are exclusive of any governmental or local authority charges such as congestion charges, parking fines, tolls, permits, or similar costs incurred in the course of providing the Services. Such costs will be added to your invoice.
4. Payments and Invoicing
Payment terms will be confirmed to you at the time of booking. Unless agreed otherwise in writing, payment for removal and related services is due in full in cleared funds prior to the commencement of the Services.
For storage services, an initial payment covering the first storage period and any applicable charges is payable before the Goods are moved into the Storage Facility. Ongoing storage charges are normally payable in advance in regular billing cycles. We may adjust our storage charges by giving you prior written notice in accordance with the Contract.
We accept payment by the methods notified to you at the time of booking or invoicing. You are responsible for ensuring that payments are made on time and in full. If any payment is not received by the due date, we may at our discretion charge interest on overdue amounts, suspend or withdraw Services, deny access to the Storage Facility, and or exercise a lien over the Goods as described in these Terms and Conditions.
If a payment is declined or reversed, you remain liable for the relevant charges and any reasonable costs we incur in relation to the failed payment.
5. Customer Responsibilities
You are responsible for ensuring that the Goods are properly packed, protected, and labelled unless we have agreed to pack them as part of the Services. You must ensure that all access points at collection and delivery addresses are clear, safe, and suitable for our staff and vehicles.
You must not store or present for removal any items that are prohibited, dangerous, illegal, perishable, or otherwise unsuitable as described in these Terms and Conditions. You must declare to us any Goods of high value or of a delicate, fragile, or unusual nature.
You must comply with all applicable laws and regulations in relation to the Goods and to the premises from which we collect or to which we deliver. You are responsible for obtaining any necessary permissions, permits, and consents for access, parking, loading and unloading, and for any costs or penalties arising from a failure to do so.
6. Prohibited and Restricted Items
You must not request storage or removal of any of the following items.
Explosives, firearms, ammunition, weapons, or any hazardous or flammable materials including gas cylinders, fuels, solvents, paints, or chemicals. Illegal or stolen goods or items whose possession or transport would breach any law or regulation. Perishable goods, plants, or animals. Waste, clinical waste, or any materials that could cause contamination, pest infestation, or pollution.
Certain other items may be restricted or subject to special conditions, including valuable documents, jewellery, works of art, antiques, electronic data, and items of significant sentimental or monetary value. If you wish to store or move such items, you must inform us in advance in writing so that we can confirm whether we are willing to accept them and on what terms.
7. Cancellations and Amendments
You may cancel or amend your booking by giving us notice in accordance with this clause. The required notice period and any applicable cancellation charges will depend on the type of Service and the time remaining before the scheduled service date.
If you cancel a removal or related service more than a reasonable notice period before the agreed date, we may waive or reduce any cancellation fee at our discretion. If you cancel within a shorter period before the agreed date, we may charge a cancellation fee up to the full quoted amount to cover our costs and loss of business.
For storage services, you may terminate the storage arrangement by giving us the notice specified in your storage agreement and by paying all outstanding charges. We may require that all Goods be removed from the Storage Facility by the end of the notice period. If you fail to collect the Goods, we may exercise our rights in respect of uncollected items as described in these Terms and Conditions.
Any amendments to your booking, such as changes of date, time, or scope, are subject to availability and may result in additional charges. We are not obliged to accommodate requested changes, particularly during busy periods.
8. Access to the Storage Facility
Access to the Storage Facility is subject to our operating hours and security procedures. We will inform you of the normal access times and any procedures that must be followed. We may vary access hours temporarily or permanently for operational, safety, or security reasons and will give you reasonable notice where practicable.
You must not grant access to the Storage Facility or to your storage unit to any unauthorised person. You are responsible for the safekeeping of any keys, access codes, or security devices issued to you. If you lose such items or suspect unauthorised access, you must inform us promptly so that appropriate security measures can be taken.
We may access your storage unit if required by law, by court order, or in an emergency where there is a risk to safety, security, or property. We may also access your unit for maintenance, inspection, or to exercise our rights in respect of unpaid charges, provided we act reasonably and, where possible, give you prior notice.
9. Liability and Limits of Responsibility
We will exercise reasonable skill and care in the performance of the Services. However, our liability to you is subject to the limitations and exclusions set out in this clause and elsewhere in these Terms and Conditions.
We are not liable for any loss or damage arising from your failure to comply with these Terms and Conditions, your failure to adequately pack or protect the Goods where this is your responsibility, or from inherent defects or characteristics of the Goods. We are not liable for any loss or damage that is not reasonably foreseeable as a consequence of our breach of the Contract or that is caused by events beyond our reasonable control, including but not limited to adverse weather, traffic conditions, accidents, strikes, or acts of third parties.
Unless we have expressly agreed in writing to provide additional insurance or extended liability, our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, is limited to a reasonable amount per item or per consignment as set out in our standard tariff or your specific agreement. You are encouraged to obtain your own insurance for the full value of the Goods if you require broader protection.
We are not liable for any indirect or consequential loss, such as loss of profits, loss of business, loss of opportunity, or emotional distress. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
10. Insurance
Our charges do not automatically include insurance cover for the full value of the Goods. Any transit or storage cover we may arrange is subject to separate terms, conditions, and exclusions provided by the relevant insurer. It is your responsibility to read and understand such terms before relying on any insurance cover arranged through us.
We strongly recommend that you arrange your own insurance for the full replacement value of the Goods for the duration of the Services, including any time that the Goods are stored at the Storage Facility or in transit.
11. Waste and Environmental Regulations
We comply with applicable waste management and environmental regulations. We do not operate as a general waste disposal contractor and will not remove or dispose of waste materials unless we have expressly agreed in writing to provide a specific clearance or waste removal service.
You must not use the Storage Facility to store waste, refuse, or items intended solely for disposal. Any unauthorised dumping or abandonment of waste on our premises or in our vehicles is strictly prohibited. If we discover waste or prohibited items among the Goods, we may refuse to store or transport them, or we may arrange for their lawful disposal at your cost.
You are responsible for any costs, fines, penalties, or claims arising from the presence of illegal, hazardous, or improperly managed waste among your Goods or at any premises to which we provide Services at your request.
12. Unpaid Charges and Lien
If you fail to pay any sums due under the Contract, we have the right to retain possession of all or some of the Goods until the outstanding amounts, including any interest and reasonable costs, have been paid in full. This right of lien applies to Goods in storage and to Goods within our vehicles or premises.
If outstanding sums remain unpaid for a prolonged period after we have given you reasonable notice, we may, at our discretion and subject to applicable law, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the unpaid charges and associated costs. Any surplus, if applicable, will be held for you, but without interest, subject to any legal requirements.
13. Termination
We may terminate the Contract or suspend the provision of Services immediately by written notice to you if you commit a serious breach of these Terms and Conditions, if you fail to pay sums due, if you use the Storage Facility for unlawful purposes, or if we are required to do so by law or by a competent authority.
On termination, you must pay all outstanding charges and promptly remove the Goods from the Storage Facility, subject to our right to retain or dispose of Goods in the event of nonpayment as set out above. Termination does not affect any rights or obligations that have accrued up to the date of termination.
14. Data Protection and Privacy
We may collect and process personal data about you for the purposes of managing your booking, providing the Services, maintaining security, and complying with legal obligations. We will handle such personal data in accordance with applicable data protection laws and with our privacy practices.
We may share your information with third parties who assist us in delivering the Services, such as subcontractors or service providers, but only to the extent necessary for those purposes or where required by law.
15. Variations to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to that Contract, unless a change is required by law or by a regulatory authority, in which case the new terms may apply immediately.
Any variation to these Terms and Conditions that is specific to your Contract must be agreed in writing and signed or formally confirmed by us.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between you and Storage Kentish Town, are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject always to any mandatory legal rights you may have as a consumer to bring proceedings in other competent courts.
17. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and Storage Kentish Town in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in the Contract.
